How To Return Jumia Items and Get a Refund

Returning the items you bought on Jumia and getting your full refund including your initial shipping cost is one of the perks of shopping on this online store.

There are a plethora of reasons why you might need to return an item you bought online – it might be defective or have some parts missing, it might not fit or meet your quality expectation, or your situation might have changed and now you no longer need the item after delivery and payment. All these are valid reasons why you might need to return an item you bought on Jumia, afterall the online store doesn’t allow physical inspection of items until after payment.

Jumia return policy allows online shoppers to return an items up to 15 days after they have received its delivery. They will get their full refund back including any shipping costs they must have paid initially.

However, to be eligible for a return and refund, certain criteria must be met. The obvious being the item should be in the same condition as it was delivered and the return should be initiated within the 7-15 days timeline from the day the item was first delivered.

How To Return Items On Jumia

The return process starts with login into your account on the Jumia website or more efficiently, via the smartphone app.

• Click on ‘Orders’ from the drop down that appears under your name.
• A list of items you recently purchased online will be displayed.
• Go to the item you will like to return and click on ‘Request a return’.
• Select quantity.
• Select a reason for the return request from the list provided.
• provide addition description of what is wrong with the item.
• Provide your bank account details of how you will like to be refunded – the name on your account, account number and bank name.
• select the return method, an agent can come to your address within 3 days to pickup the item but it is much easier if you choose to take the item to their pickup location.
• place the item in its original packaging, including any accessories, tags, labels or freebies. Always ensure your Return Slip is signed by the colloction agents. That is your proof of return.
• Finally, once they receive your returned item, they will inspect it and process your refund via bank transfer within 5-10 working days.

Jumia Item Return & Refunds FAQs

Jumia is a pan-African online marketplace that offers millions of products. It has operations in 11 African countries including;